Refund policy

Return Policy
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• Make sure you send a Return Request to bauboutiquepr@gmail.com. NO INSTAGRAM OR FACEBOOK INBOX.
• Explain the reason for your return. 
• Once we approve and send you a Return Confirmation email, send your item(s) back to us within 3 days after receiving your order. (the customer is responsible for the shipping costs of the returned item and the shipping cost for us send it back to you.)
• Once we approve your return, we will be sending you an invoice to your email with the cost of shipping.
• Baú Boutique need the tracking number of the returned item. Baú Boutique is NOT responsable for any lost or undelivered packages. Tracking number is obligatory. 
• The item(s) must have all the label/tags still attached and must be unwashed and unused.
• Baú Boutique gives NO MONEY REFUND in any case. Just a credit on the store. Shipping costs are not refundable. 
• Once we confirm the item(s) has been returned correctly, and we approve the request, we will send you an email with a GIFT CARD, with the total amount of your original purchase (excluding de shipping cost) or we will sending you the right item.
• If what you want is a SIZE CHANGE, please specify that on the email, and we will make the change if the item(s) is returned in the conditions stated above. 
• Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
•  Items on SALE cannot be returned or exchanged.  All SALE purchases are final.
• Items purchased with a discount code is a FINAL sale. 
• White clothing can not be returned or exchanged. White clothing is a FINAL sale.
• Accessories are final sale.
• Swimwear are final sale.