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FREE SHIPPING ON ORDERS OVER $125

Shipping & Return Policy

RETURN POLICY

We accept returns of domestic orders within three (3) days of the date the order was received. The request must be made within three (3) days after receiving your order (Starting when the tracking number appears as “delivered” or “available for pick up”), otherwise we will deny the request.

  •  No money will be refunded only STORE CREDIT.
  • Store Credits are valid for 90 days from the day it was created.  

Merchandise must be returned new, unworn, without any odors, unaltered and with tags attached. Customer is responsible for any return shipping fees.

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

  • All Sales Items, Pre-Orders, Swims, Bodysuits, Shoes, Leather and White Clothing, Sequin or Holiday Clothing, Layaways, One Size Clothing, Accessories and Jewelry, are Final Sale and are not eligible for returns nor exchanges.
  • Sale Events that include sale items and or discount codes are Final Sale and are not elegible for returns nor exchanges.

HOW TO REQUEST A RETURN

To request a return, please click here: Start a Return within three (3) days after receiving your order, and we will contact you with the instructions. 

Merchandise must be new, unworn and unaltered with tags attached. Customer is responsible for any return shipping fees.

Order that we receive without having completed the process, will NOT be accepted and will be returned.

DISCOUNT CODES 

Manual Discount Codes should be applied at Check Out. Discounts Codes can't be applied after purchase.

CHANGING SHIPPING ADDRESS 
Shipping addresses cannot be changed after order is fulfilled. We will only ship to the shipping address entered when the order was originally placed. If the shipping address was entered incomplete or incorrect and you notice immediately after completing your order please feel free to contact us. Any mistakes in shipping addresses after fulfilling the order will require a new shipping label which the costumer must pay. 

SHIPPING FEES 

Shipping fees are non-refundable and will not be included in your store credit. 

Returned items due to incorrect addresses will require a new shipping label which the costumer must pay.

SHIPPING METHODS & TIMES

We offer FREE SHIPPING in orders over $125.

We have the following shipping option available for select eligible regions:

USPS First-Class Mail- $6 for PR and $8 for USA & USPS Priority Shipping - $9 for PR and $11 for USA. 

Please note, shipping times do not include the standard 1-3 business day processing time it takes for the order to ship out.

SHIPMENT TRACKING

You can track your order with the tracking information provided in your shipment notification e-mail or by logging in to your account on baubtq.com

LOST OR STOLEN PACKAGES

Baú Boutique are not responsible for any delay, lost or stolen packages. If you believe that your package was lost or stolen, please file a claim to USPS. 

    ORDER CANCELATIONS

    Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.

     

    We reserve the right to deny unreasonable returns, and exchanges.  

    Baú Boutique:

    E: bauboutiquepr@gmail.com

     

    Last Update: December 31, 2022